Cityside Financial Services, a disguised consumer bank, serves both a largely were widely perceived as a successful model of the “business case for diversity. View Homework Help – CitySide Financial Services Case from MAN at University of Texas. Muffaddal Ali Mja 03/23/17 Case Study Cityside Financial. Case Study: CitySide Financial Services. Wajeeha ali h Ather. Background • Mid sized bank.

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To match the gender and racial makeup of its staff to that of its customers, Cityside’s sales division implemented an aggressive affirmative action hiring program. What does differ is the way they are treated on the job: How Does it Work?

Ssrvices remain the key challenges encompassing the human resources of bank, which needs to be addressed by the management in order to remain profitable and reduce the dissonance prevailing in the organizational environment.

This leads to unstructured learning process resulting in missed details and at worse wrong conclusions.

Managing Diversity at Cityside Financial Services – Essay Example

They are just awesome. Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity. You can do business case study analysis by following Fern Fort University step by step instructions – Company history is provided in the first half of the case.

Once refreshed go through the case solution again – improve sentence structures and grammar, double check the numbers provided in your analysis and question your recommendations. The white and black discrimination in both the units led to emerge the notion that black employees of the retail unit lacked the instrumental value they cse to the organization and hence rank lower than their white counterparts.

Managing Diversity at Cityside Financial Services [10 Steps] Case Study Analysis & Solution

Often history is provided in the case not only to provide a background to the problem but also provide the scope of the solution that you can write for the case study. Begin slowly – underline the details and sketch out the business case study description map. Step 10 – Critically Examine Managing Diversity at Cityside Financial Services case study solution After refreshing your mind, read your case study solution critically.


Reading up the HBR fundamentals helps in sketching out business case study analysis and solution roadmap even before you start reading the case study.

Step 8 -Implementation Framework The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions.

These had intensified the competition amongst both the units. Meta-analyses of published studies show that those ideas are myths—men and women actually have similar inclinations, attitudes, and skills.

My case study strategy involves. To ensure gender equity, the authors recommend that managers 1 question the stereotypes behind their practices, 2 consider other factors that might explain the achievement gap, 3 change workplace conditions accordingly, and 4 keep challenging assumptions and sharing learning to create a culture in which all employees can reach their full potential.

The bank presents challenges for the management in terms of maintaining the essence of diversity as there are potentially conflicting situations that give rise to hurdles in fjnancial. Implementation framework differentiates good case study solutions from great case study solutions. servicess

Managing Diversity at Cityside Financial Services Essay – 2

Implementation framework helps in weeding out non actionable recommendations, resulting in awesome Managing Diversity at Cityside Financial Services case study solution. The next step is organizing the solution based on the requirement of the case. Managing Diversity at Cityside Financial Services.

Business case study paragraph by paragraph mapping will help you in organizing the information correctly and provide a clear guide to go back citysire the case study if you need further information.


Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity.

Managing Diversity at Cityside Financial Services Harvard Case Solution & Analysis

The target market switched to sub-urban localities this mid-sized bank seized opportunity to diversify in terms of targeting other target market including the pre existing white market.

Cifyside done it is time to hit the attach button. Step 9 – Take a Break Once you finished the case study implementation framework. Secondly, the two pronged strategy led the management to seize the local consumers by deposit and housing schemes through its retail operations whereas, targeting high money market accounts through its external deposits.

Take a small break, grab a cup of coffee or whatever you like, go for a walk or just shoot some hoops. The factors that play vital role in formulation of strategy and in assessing the background of the diverse workforce are numerous, few of which have integral position in the given situation, which are the moral and ethical situation in country, the diversity policy encompassing both of the workforces, as well as the framework which employers utilize in categorizing and assessing their employees.

Organizational Remedies for Discrimination. This is due to the fact that the customer segmentation needs a clarification and re-assessment which would enable the units to remain focus on their respective market segments. Build a corporate level strategy – organizing your findings and recommendations in a way to answer the larger strategic financal of the firm.